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We’re in the process of selecting a vendor to build us a new inventory and warehouse management system. One of the things we want to include in the tender process is productivity. What sort of questions should we ask the vendors? How can we get proof of the productivity figures they will supply?
Hi Ian, The Nesma working group FPA in Contract(ing) is currently working on a number of mini guides that are meant to guide customers (and suppliers) with regard to the way software metrics should be used in RFI and RFP questions in order to make sure that the offers are comparable. Maybe you find it interesting to have a look at the mini guides that are already available.
https://nesma.org/publications/downloads/guides/software-metrics-in-contracts/
Also, I have written a few papers on this topic myself some time ago.
Check for the paper/presentation I did together with KPN on selecting a long-term software supplier: http://www.slideshare.net/haroldveendam/metrics-based-software-supplier-selection-best-practice-used-in-the-largest-dutch-telecom-companyAnother presentation I did on the topic:
- http://www.slideshare.net/haroldveendam/van-heeringen-metrics-in-rf-ps
Another option is to engage a professional organization to help you in the RFI/RFP process in order to make sure that you will select the right partner.I
I hope this is helpful.Each project has its own productivity. I know that for certain customers the productivity is always lower than the trendlines from QSM or ISBSG. There are several reasons for this, like: complexity of the project/environment, time pressure, lots of CRs getting approved, etc.
If you compare against those situations, it will be hard to prove productivity/comparing companies, so you might easily choose the wrong one.
QSM NL has a statement on one of the walls inside there building, it looks like this: ‘If you focus on productivity you will loose quality, if you focus on quality you will gain productivity’.
Jacqueline,
This is a very valuable statement. We intend to manage both on cost and quality. Do you have some examples on how we can balance quality and productivity? The presentations that Harold shared focus on productivity, which is useful, but how should I incorporate quality in this?
Any feedback welcome.
Ian
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