I’m helping lead the NIST Cloud Audit group and we decide to ask several communities what are the 3-4 key metrics for cloud computing. We are leaving the door wide open and generic. Only direction is that the industry is still struggling with realistic SLAs and SLOs and I do plan to attend the ISO/IEC Cloud SLA meetings in the fall and hope to have information summarized by that time to guide the Cloud SLA community.
My proposed ones from a Cloud Auditor perspective (audits on behalf of a customer) 是:
– responsiveness (to requests, including fulfillment time)